Virtual Consultation & Triage

Send us a photo, we’ll do the rest.

Whether you’re considering treatment or you’ve got a question about your braces, a few quick smartphone photos let our team take a look without you driving in. Easy and reviewed by our clinical team within one business day.

9:41 Looking great!
What brings you here today?

New Patient Smile Evaluation

Curious whether braces or Invisalign are right for you (or your child)? Send us a complete set of photos and Dr. O’Dell will review them personally.

8 Photos · 24-hour review

Braces or Appliance Issue

Got a poking wire, loose bracket, or something just feels off? Tell us what’s going on and send a photo — we’ll triage and call you back.

Photo + description · Same-day triage
01 How to take great photos

Bright light

Stand facing a window or under a ceiling light. Avoid backlighting and dim rooms.

Bring a helper

Ask someone to take the photos for you so we can see clearly into your mouth.

Fill the frame

Get close enough that your mouth fills most of the picture. Keep the camera steady.

Use a cheek retractor

If you don’t have one, use clean fingers or the back of a plastic spoon to pull cheeks back.

02 The 8 photos we need

Match each pose below as best you can. You’ll upload all 8 photos at once using the form at the bottom of this page.

03 Send us your photos & info

    Upload Your 8 Photos

    The instructions and example photos on this page show what we're looking for. Each photo can be up to 5 MB. JPG, PNG, or HEIC.

    Important — information about email & privacy

    When we send you an email, or you send us an email, the information sent is not encrypted. That means a third party may be able to access the information and read it since it is transmitted over the Internet. And, if you receive an email, someone may be able to access your email account and read it.

    • HIPAA stands for the Health Insurance Portability and Accountability Act.
    • HIPAA was passed by the U.S. government in 1996 in order to establish privacy and security protections for health information.
    • Information stored on our computers is encrypted.
    • Most popular email services (ex. Hotmail®, Gmail®, Yahoo®) do not utilize encrypted email.
    • Email is a very popular and convenient way to communicate, so in their latest modification to the HIPAA act, the federal government provided guidance on email and HIPAA.
    • The guidelines state that if a patient has been made aware of the risks of unencrypted email, and that same patient provides consent to receive health information via email, then a health entity may send that patient personal medical information via unencrypted email.

    By submitting this form, you acknowledge these risks and consent to communication via unencrypted email.

    01 Tell us what’s happening
    If this is a true emergency Severe pain, swelling, trauma to the mouth, or trouble breathing/swallowing — please call our Hurricane office at (304) 562-1000 or Barboursville at (304) 736-4440, or go to the nearest ER. Don’t wait on a form.

    Fill out the form below. A clear photo of the problem area helps us decide quickly whether you need to come in, whether we can talk you through it on the phone, or whether there’s something you can do at home.

      What's going on? (Select all that apply) *

      Photo(s) of the area

      Pull your lip back so we can see clearly. Up to 4 photos, 5 MB each.

      Important — information about email & privacy

      When we send you an email, or you send us an email, the information sent is not encrypted. That means a third party may be able to access the information and read it since it is transmitted over the Internet. And, if you receive an email, someone may be able to access your email account and read it.

      • HIPAA stands for the Health Insurance Portability and Accountability Act.
      • HIPAA was passed by the U.S. government in 1996 in order to establish privacy and security protections for health information.
      • Information stored on our computers is encrypted.
      • Most popular email services (ex. Hotmail®, Gmail®, Yahoo®) do not utilize encrypted email.
      • Email is a very popular and convenient way to communicate, so in their latest modification to the HIPAA act, the federal government provided guidance on email and HIPAA.
      • The guidelines state that if a patient has been made aware of the risks of unencrypted email, and that same patient provides consent to receive health information via email, then a health entity may send that patient personal medical information via unencrypted email.

      By submitting this form, you acknowledge these risks and consent to communication via unencrypted email.